If you would like to return or exchange your order for any reason, email us at firstname.lastname@example.org. Items may be refunded within thirty (30) days of receipt. If used, store credit will be offered. Items can be exchanged on a case by case basis. We will generate a return label for you. Then, send us the items. When we receive them, we can provide a refund, exchange, or store credit. Do note, however, that JETCET does not cover shipping costs for the return of items; such amounts will be deducted from your refund. Items sold in a sample sale are non-refundable. Once engraved, stamped by hand, and shipped, custom products are not eligible to be refunded. They can be remade to meet your needs. No refunds are provided for sample purchases for wholesale partners and corporate accounts, as returned items are frequently damaged or soiled in transit or after handling.